USP&E - Customer Service and Maintenance Agreements (CSMA)

USP&E - Our Team Approach Through the CSMA Model

Every piece of Caterpillar, Cummins, Rolls Royce and Wartsila equipment we sell at USP&E is designed and built to provide maximum productivity and operating economy throughout its working life. However, it is USP&E that can help you simultaneously achieve the operational efficiencies and maintain that built-in value through a Customer Service & Maintenance Agreement (CSMA).

A Customer Service & Maintenance Agreement is an arrangement between you and USP&E that helps you lower your cost per unit of production. Agreements are tailored to fit your business needs and can range from simple Preventive Maintenance Kits to sophisticated On-site Service and Maintenance Programs. No matter which option you choose, you can be assured that USP&E will provide you with careful planning and ongoing attention that will help you succeed.

When you have a CSMA in place with USP&E, you have more time to do what you do best - run your business. Our professionally trained technicians assist you by maintaining your equipment and driving down operating costs. In the end, everyone's goal is the same: helping you get more work done at a lower cost.

Perhaps the most important feature of any CSMA is flexibility. There are no pre-set requirements or specific products and services that you must agree to buy. A CSMA is customized to your needs. Your agreement may include as few or as many pieces of equipment as you wish. You can cover individual systems, single pieces of equipment, or entire fleets. Your USP&E representative will work with you to determine the best strategies to maximize productivity and minimize costs for your Caterpillar, Cummins, Rolls Royce and Wartsila power generation equipment.

Customer Service and Maintenance Agreements are not just for large pieces of equipment and they are not just for new equipment either. The need to get more work done at a lower cost is the same, regardless of age or application.

A Partnership That Gets More Done.

In the end, a CSMA is a partnership between you and USP&E that will help you succeed by leveraging our equipment management expertise. With a CSMA, you get more than just a piece of our Power Generation Equipment, you get the support of our entire company.

CSMA's are an excellent tool for maximizing the asset life of your power generation equipment. Agreements can also be written after the sale to help you control costs and improve availability. You get access to trained experts who know more about your Caterpillar, Cummins, Rolls Royce and Wartsila equipment than anyone else. USP&E can provide service in a more timely, efficient and cost-effective manner than anyone else. You will have direct contact numbers to USP&E technicians whom you have met in person and know by name. Ultimately, you save money, improve availability and have more time to concentrate on other important aspects of your business.

Effective Equipment Management: the key to optimizing efficiencies and minimizing costs.

  • Component repairs and/or overhauls can be accurately anticipated - enabling scheduled downtime to be performed with minimal interuptions to your production.
  • A CSMA can maximize service life and minimize costs by repairing before failure occurs.
  • Through a CSMA, your Lead Service and Maintenance Technician can help improve maintenance record keeping.
  • Enhanced maintenance and performance reporting means higher resale value.

All of these factors impact your bottom line. A CSMA can reduce these and other costs by placing a variety of service duties into the expert hands of your USP&E technicians. It sounds simple, but the fact is, you may wear a number of hats in your business - from operator to equipment manager and service technician. A CSMA can cover any or all of your equipment management needs, maximizing the value of your precious power generation assets.

What to Expect From Your Onsite Power Team

Your technicians at USP&E do not sit in corner offices in the air conditioning while others do all the work. Our diesel technicians and engineers are very proud to roll up their sleeves and lead by example when it comes to absolutely any task, no matter how big or how small. Furthermore, exclusively specializing in Power Generation, all our efforts are focused to ensure maximum asset life while minimizing asset expenses. Our highly competent team of dynamic service managers are also efficient and proactive technicians ranked in the top 5th percentile of their industry. Our teams are professionally educated and formally mentored in the latest generator technologies and state-of-the-art tools. With access to USP&E's world class parts inventory system and a huge supply of spare parts specifically ordered and stocked for your equipment, NO ONE knows or is better prepared, to care for your diesel generators like USP&E. At USP&E, Power is our business.

While we are best known for our unbeatable prices on new and low-hour power generation equipment, service after the sale of your equipment is where USP&E offers our clients the most value. After all, you may spend millions of dollars for your equipment initially, but this is often only a fraction of your total power generation equipment expenses over time. USP&E specializes in helping our clients manage the service and maintenance of their equipment, whether planning for scheduled generator maintenance or minimizing downtime due to repair interventions. Our teams on the ground are at your disposal to advise you in your asset management decisions.